Ready to ship in 1-2 business days
Shipping Policy
All orders are shipped Mondays through Fridays using DPD's carbon-neutral delivery service.
UK standard shipping (2-5 working days) for all orders over £150 - Free.
UK standard shipping (2-5 working days) for all orders under £150 - £5
UK next working day - £7.50 (orders placed before 1pm)
EU standard shipping (3 to 6 working days) for all orders – £15.00
EU express delivery (2-3 working days) for all orders- £25.00
International
International standard shipping (3 to 6 working days) for all orders – £25.00 (customs & duty may apply)
Please Note - If you reside in the Russian Federation, you must provide a business address as our preferred courier company will not deliver unless this occurs
If you refuse a shipment from INDOI, you are responsible for the original shipping charges, any Import Fees that are incurred on the package and the cost of returning the package to INDOI. This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to online@indoi.co.uk
Refund Policy
We hope that you love your purchase from Indoi, however, if you wish to return or exchange your purchase please note the following:
Items can be returned for a full refund within 14 days from the day you bought it.
Items can be also be exchanged for another item or for a credit note within 28 days from the day you bought it.
Items should be returned to us in the same condition as received, unused and unworn, and in the original or similar packaging, with all tags and labels attached.
We regret that unless your item was faulty or incorrect, we are unable to refund the initial postage costs for returns, and the parcel is your responsibility until it reaches us. We recommend that you use a tracked service or ask your post office for a proof of posting receipt. Please include your name, address and order number.
The cost of returning the item to us is your responsibility unless the item is faulty.
We aim to process a refund or exchange within two days of receiving your returned item. Refunds will be credited to the debit or credit card used at the time of purchasing, and will appear in your account within five working days. If you paid by PayPal, the balance will be credited back to your account.
For all returns please obtain a Return Authorisation Code by contacting online@indoi.co.uk and return to us within 14 days from receipt of your order. Post the item you wish to return together will the completed Return Authorisation Code form to: INDOI Web Returns. 36A Wendover Road. London. NW10 4RT
Returning goods from abroad - We recommend customers returning goods from outside of the UK use a parcel service or courier that provides a tracked service. Returns sent via a courier should have a signed pro forma invoice attached outside the parcel. INDOI is not liable to pay customs, duty and/or vat incurred on returned items. please mark your international return as "uk returned goods."
Please note: We are a small team - our customer service department will try to answer your emails within 48 hours on working weekdays.
